About Us

The Office of the Patient Advocate (OPA) is an independent office in state government charged with informing and educating consumers about their rights and responsibilities as HMO enrollees. Established in July 2000, OPA is required to annually publish an internet-based HMO Report Card on the quality of HMO services, develop consumer education materials and programs, assist HMO enrollees, advise the Department of Managed Health Care regarding consumer issues, and collaborate with government and community-based patient advocacy organizations.

ONE VOICE —The Office of the Patient Advocate works together with the Department of Managed Health Care  to ensure that HMO enrollees get the right care at the right time.

LEARNING THE ABCS OF HMOS —The Office of the Patient Advocate develops California’s HMO Guide, a user-friendly resource in multiple languages that provides information on over 25 different topics including a directory of where to go to get more help. A special version of the Guide is available for seniors. The Guide is free and can be ordered on the OPA web site or by calling toll free at 1-888-466-8900.

GRADING THE HMOS — The Office of the Patient Advocate compiles an annual HMO Report Card on quality and patient satisfaction for the state’s HMOs and medical groups to help consumers make better choices about which plan is best for their individual and family needs. The HMO Report Card also provides information on what services are available for enrollees who do not speak English.

"HMO HELP" NO MATTER HOW IT'S ASKED — In recognition of the great diversity with California’s 17 million HMO enrollees, the Office of the Patient Advocate is committed to educating and assisting everyone regardless of their location, language, literacy, culture, or disability.