The California Office of Patient Advocate
Language: English | Español | Chinese


Free Educational Materials

Complete this Easy Request Form to receive any of the following materials in the mail.

How To Use Your Health Plan

How to Use Your Health Plan [English] [Spanish] [Chinese]

  • A 63 page Guide to help you use your health plan (HMO/PPO)
  • Answers common questions about: Your patient rights, health plan benefits, health care costs, and more.
  • Remember that each health plan is different. Contact your plan to learn more about its rules and the care it offers. Use our worksheets to help you ask the right questions.
California HMO Guide for Seniors

HMO Guide for Seniors

  • A 68 page Guide focusing on senior topics and concerns to ensure quality health care.
  • Answers common questions about: Help with health care costs, caring for chronic conditions, prescription drugs, and more.
California HMO Report Card

Health Care Quality Report Card (Summary) [English] Spanish, Chinese, Vietnamese and Korean languages available soon

  • A promotional piece offering a brief description of the report card, displays the HMO and PPO star charts, and information about what you will find at opa.ca.gov
  • To see the full report card visit the Quality Report Card section of our site.
California HMO Report Card Booklet

2012 Edition Coming Soon
2011 Edition Health Care Quality Report Card (Booklet) (PDF)

  • A 68 page booklet that offers in-depth health plan ratings for people who may not have access to our comprehensive online Health Care Quality Report Card.
  • Contains information on clinical care measures such as asthma care, diabetes care, mental health care, heart care, and more.
  • Contains information on patient experience measures such as customer service, filing complaints, and more.
  • NEW FEATURES
    • Ratings for the top 6 PPO health plans in California.
    • Comparison between California health plans and the top 10% of health plans nationwide for clinical care measures.
Help Center Insert Card

Help Center Insert Card [English] [Chinese] [Korean] [Vietnamese] [Spanish](PDF)

  • A 6”x11.75” two-sided card that provides an overview of the Help Center at the Department of Managed Health Care.
  • Contains information on the Independent Medical Review (IMR) process, common problems patients have, and what to do in case of a complaint.
  • Can be inserted in the back pocket of the Guide.
Mental health Care Insert Card

Mental Health Care Insert Card [English] [Chinese] [Korean] [Vietnamese] [Spanish] (PDF)

  • An 8.5”x11.75” two-sided card that provides information about getting quality mental health care.
  • Helpful and current information about: Questions to ask, common problems, California laws to protect your patient rights, and more.
  • Can be inserted in the back pocket of the Guide.
California HMO Help Center Brochure

Help Center Brochure [English] [Spanish] [Chinese](PDF)

  • A multiple paneled brochure that provides an overview of the DMHC’s HMO Help Center.
  • An explanation of some of the new Health Care Reform laws.
  • Provides a glance at how the Help Center can help patients by providing an examples of formal complaints, the complaint process, how to file a complaint, and more.
Things You Should Know About Your Health Care – Guide Summary Insert Card

Things You Should Know About Your Health Care – Guide Summary Insert Card (PDF)

Posters


OPA offers the following three posters that can be downloaded or ordered for free. To order posters, please complete this form.




Insert Cards

OPA offers insert cards that are designed to be placed in the back pocket of our “How to Use Your Health Plan” Guide or the ”HMO Guide for Seniors”. They can also be used as a stand-alone educational piece targeting specific subjects or audiences.

To order insert cards, please complete this form.




Standees

OPA offers two standees that are designed to be placed on a desk or countertop to promote the availability of OPA materials. Attached to each standee are 50 pre-paid postage postcards that can use to request materials at no cost to the consumers.

To order standees, please complete this form.


 

 
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